Return & Refund Policy

Return & Refund Policy

At Doya, we are committed to customer satisfaction. If you are not completely satisfied with your order, we accept returns and refunds under specific conditions. Please review our return policy below for more details.

If you have any questions about your order, please contact our customer support team via email at chenmila773@gmail.com.

Exchange Policy:

You may request an exchange within 30 days of receiving your product, or immediately if you discover an error upon receiving the item.

Return Address:
Please contact our customer support team at chenmila773@gmail.com to get the return address.

Conditions for Return:

  • Applicable Conditions: This policy applies to all product defects caused by the manufacturer Doya or if the product you received does not match the item you ordered. We always ensure that the products you receive are at least 90% accurate in terms of color and other specifications compared to the photos published. (Please note, slight discrepancies of up to 10% may occur due to factors like lighting and materials).

  • Non-Defective Products: If the product is in good condition (no defects), the return, refund, or exchange policy may vary depending on the situation:

    • Unused Mouthwash Cups: Can be returned for a full refund (minus shipping costs) within 30 days of receiving the order.

    • Used or Damaged Mouthwash Cups: A restocking fee of up to 80% of the product price may apply if the mouthwash cup shows signs of wear or use, as it is no longer in new condition and cannot be resold as a new item. (Returns must be made within 14 days of receiving the order).

Additional Details:

  • Return Shipping: You will be responsible for the return shipping costs.

  • Refund Timeframe: Refunds will be processed within 3-7 business days of receiving the returned item.

  • Order Number: Please include your order number inside the return package so that we can track the return efficiently.

  • Refund Method: Your refund will be issued to the original payment method.

Please Note: Before returning or requesting a refund, kindly reach out to us. We will refer you to the appropriate department or company. We will do everything we can to resolve any complaints in a timely, fair, and reasonable manner. We will work with you to address the issue, which may include product repairs, reselling, or item replacement.

Why Choose Doya's Return & Refund Policy?

At Doya, we believe in maintaining high standards of customer service. Our return and refund policy ensures that you are fully supported in the case of product defects or if you receive the wrong item. We strive to make your shopping experience smooth and worry-free, offering you peace of mind with our fair and efficient return process.