(For TE>CE Oral Care Products by Doya)
Thank you for choosing TE>CE, a Doya brand committed to high-quality oral care. To ensure a positive experience, we provide the following after-sales service policy:
1. Warranty Coverage
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Warranty Period: All TE>CE oral care products (including oral care cups, water flossers, and dental scalers) come with a 1-year limited warranty from the date of purchase.
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What’s Covered: Free repair or replacement for any non-human damage or performance defects under normal use.
2. Return & Exchange Policy
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30-Day Return (No Reason Needed): Within 30 days of delivery, you may return unused products with original packaging and accessories. Shipping fees are the customer's responsibility.
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15-Day Quality Exchange: If the product is defective within 15 days of receiving it, we will replace it with a new one after confirmation. We bear the shipping cost.
3. Exclusions from Warranty
The warranty does not cover:
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Damage caused by misuse, drops, water exposure, or unauthorized disassembly
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Products beyond the warranty period
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Unauthorized repairs or modifications
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Normal wear and tear of accessories (e.g., nozzles, silicone parts)
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Damage caused by force majeure (e.g., fire, flood, lightning)
4. How to Request Support
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Contact our customer service via email at chenmila773@gmail.com with your order number and issue details.
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After confirmation, we will provide instructions for return, repair, or replacement.
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Please ship the product as guided and include proof of purchase.
5. Additional Notes
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Please read the user manual before use and keep your order details safe.
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Reach out during the warranty period for any issues—we’re here to help!
